It IS Your Money Ltd - Terms and Conditions.


The Company will consider a claim from a Client for compensation in respect of a mis-sold product as written on the accompanied Letter of Authority and, if the Company believes that the claim has merits, act on behalf of the client to seek Compensation. The Company makes no representation or warranty to the Client that Compensation will be obtained or is in any way guaranteed. The Company reserves the right, at any time, and at its sole discretion not to pursue a claim for Compensation and will notify the Client in writing in such a case. The Company charges on a no win no fee basis, except that the Company reserves the right to make a charge in certain exceptional circumstances. Full details of such circumstances can be found in Conditions 5.1, 7.4, 7.5, 10.2, 10.5 and 15 of the Terms and Conditions.

Service Charges

The Company’s Service Charge for Payment Protection Insurance (PPI) 20% of any amount of Compensation plus VAT. For example, if the Company succeeds in obtaining Compensation of £1,000, the Service Charge would be £200 + VAT = £240. The Client would receive £760.00.

The Company’s Service Charge for Packaged Bank Account (PBA) is 30% of any amount of Compensation plus VAT. For example, if the Company succeeds in obtaining Compensation of £1,000, the Service Charge would be £300 + VAT = £360. The Client would receive £640.00.

The Company’s Service Charge for Endowment or Pension mortgage, Investment and Whole of Life is 35% of any amount of Compensation plus VAT. For example, if the Company succeeds in obtaining Compensation of £1,000, the Service Charge would be £350 + VAT = £420. The Client would receive £580.00.

  1. Definitions
    • 'Administration Charge' means such costs incurred in processing, preparation and submission of the Client's claim (including without limitation any charges incurred by the Company and as fall due for payment under Conditions 5.1, 7.4, 10.2, 10.5 and 15 of the Contract until the time that the Client's written notice of termination is received by the Company.)
    • 'Benefit' means all non-monetary benefits in whatever form including without limitation all benefits that will arise from any waiver, cancellation, reduction, saving, deduction or rescheduling of any outstanding or future loan or interest payments, credit repayments, premiums, charges or other interest or administrative payments (or any offsetting or relief against the same) or any other saving, inducement, discount, enhancement or rebate offered in relation to any other products or services offered by a Third Party or persons connected to the Third Party.
    • 'Claim' means a given claim for Compensation made by the Company on behalf of the Client in accordance with the terms of the Contract.
    • 'Client' means the person(s) for whom The Company has been instructed to provide the Services for as identified overleaf.
    • 'Client's Card' means either the credit card which is the subject of a potential claim relating to PPI or, where this credit card is no longer active, the Client's active credit or debit card, details of which have been provided by the Client and are set out in the letter of authority.
    • 'Company' means It IS Your Money Ltd (Company No: 7772518) whose registered office is 145-157 St John Street London EC1V 4PW.
    • 'Compensation' means the total monies and the full value of Benefits (as defined above) offered by the Third Party whether as compensation, as a gesture of goodwill or otherwise arising from any claim made by the Company on behalf of the Client for financial mis-selling which could include alleged unreasonable or erroneous Loan Charges or Credit Card/Bank Charges and/or an allegedly mis-sold PPI (defined below), Packaged Bank Accounts, Investments, Endowments, Pensions and Whole of Life Policies. Where such an offer is revised on appeal, then the higher amount shall be used in order to calculate the amount of Compensation.
    • 'Contract' means the contract between the Company and the Client for the provision of the Services, comprising the signed letter of engagement and these terms and conditions.
    • 'DPA' means the Data Protection Act 1998, as amended from time to time.
    • 'PPI' means a Payment Protection Insurance policy or similar credit protection scheme including without limitation schemes covering eventualities such as accident, sickness, redundancy and/or unemployment.
    • 'Services' means the assessment of a potential Claim and the provision of advice and the handling of the Claim for any losses sustained by the Client.
    • 'Service Charges' means the charges payable by the Client set out in the Contract.
    • 'Third Party' includes without limitation the company or any other organisation responsible for the sale of the contract.
    • 'VAT' means value added tax at the then prevailing rate.
  2. Duration
The Contract shall commence on the date on which the Client's signed letter of engagement has been received by the Company and unless terminated earlier as provided below shall continue until: Compensation is recovered for the Client by the Company and the Service Charges or the Administration Charges (as applicable) are paid by the Client; or
  1. Services
The Company agrees with the Client:
  1. Charges
The liability for the Client to pay the Service Charges and any other charges that may be payable by the Client under the Contract is (where the Client is more than one person) joint and several. This means that the Company can recover all of such charges from any person who is the Client. Service Charges and any outstanding Administration Charges will be payable on any part of any Compensation that is received by the Client or the Company as soon as it is recovered from the Third Party.  
  1. Debt Recovery
    • In the event the Company takes steps to recover any Service Charges and/or Administration Charges due and unpaid by the Client to the Company, the Client shall pay to the Company the Company's costs (including administrative costs) of taking such steps. The Client undertakes that it will at all times be responsible for all costs and expenses incurred by the Company, including but not limited to, Court fees, interest and administrative fees in recovering from the Client any Service Charges due and unpaid from the Client to the Company.
    • All sums due from the Client which are not paid on the due date, (without prejudice to the rights of the Company under the Contract) shall bear interest from day to day at the rate of 8% per annum.
  1. General Obligations of the Client
The Client agrees with the company:  
  1. Payment Obligations of the Client and the Company
    • The Client assigns to the Company all its rights in the Compensation and authorises the Company to collect on its behalf any Compensation due from the Third Party.
    • The amount of the Service Charges payable by the Client to the Company is set out in the signed letter of engagement relating to the Services. The Client agrees that it is liable to pay the Service Charges to the Company if the Compensation is paid directly to the Client by the Third Party as set out below:
      • All Service Charges and other fees due to the Company under the Contract shall be paid by the Client within 14 days of the Company's invoices for such charges or (if stated) by such later date stated in the Company's invoice;
    • Where Compensation is paid directly to the Company by a Third Party, the Client agrees that the Company may take payment for its Service Charges and any other fees due to the Company under the Contract from any Compensation it receives on the Client's behalf before transferring the balance of the Compensation to the Client. The Company shall issue a receipted VAT invoice for such payments to the Client within 14 days of the date on which payment was taken.
    • When an offer for Compensation is obtained from the Third Party on behalf of the Client which in the reasonable opinion of the Company is fair and reasonable having regard to the relevant timescales and that offer is rejected by the Client then the Company reserves the right to charge a fee equal to the amount of the Service Charge which would have been payable in the event that the Client accepted that offer in line with the Company's advice.
    • The Client agrees to pay to the Company the Service Charge and is deemed to have irrevocably accepted an offer of Compensation in cases where an offer of compensation, which in the reasonable opinion of the Company is fair and reasonable, has been sent either by the Company or the Third Party to the Client, and the Client has not within 28 days of receiving such offer either returned to the Company, the Third Party's acceptance form or a letter rejecting the Third Party's offer.
  1. Performance
The Company will use all reasonable endeavours to perform the Services within a reasonable period from the date of receipt of the letter of engagement signed by the Client. The Company cannot be held responsible for delays due to circumstances beyond its control, such as delays caused by the Third Party or the Client. Reasonable delays in performance or delays due to circumstances beyond the Company's control shall not entitle the Client to terminate the Contract. The Company will return to the Client any bank statements supplied by the Client, free of charge, if requested by the Client. Otherwise, the Company will dispose of the paper copies securely. The Company will use all reasonable endeavours to minimise any inaccuracies. The Company shall accept liability only for any loss to the Client caused by such a material inaccuracy up to the amount of any shortfall in Compensation that arises as a direct result of the inaccuracy less the Service Charge that would have been payable on such Compensation.
  1. Liability
    • The Company's liability in respect of the Services is to provide the same with reasonable skill and care, and within a reasonable time. The Company does not make any other promises or warranties about the Services.
    • The liability of the Company to the Client in contract, tort (including negligence for breach of statutory duty) or otherwise howsoever under or in connection with the Contract shall be limited as follows:
      • For death or personal injury resulting from the Company's negligence or fraud, no limit shall apply.
      • For any other loss or damage, liability is limited to losses that are a foreseeable consequence of the Company's breach of contract or tort and shall not exceed the amount at which the Company (acting reasonably) values the Client's claim.
    • Any claim by the Client for compensation for loss caused by the Company's negligence or breach of contract must be notified to the Company as soon as practicable after the damage is discovered.
  1. Termination
  1. Force Majeure
The Company shall not be liable for any delay or other failure to perform any services by reason of any cause whatsoever beyond its reasonable control and the time for performance shall be extended by the period of any such delay.  
  1. Confidentiality
    • Both parties agree to keep confidential the subject matter of the Contract and any information (whether written or oral) acquired by that party in connection with the Contract and not to use any such information except for the purpose of performing its obligations under the Contract.
    • Both parties agree that the provisions of Condition 12.1 shall not apply to information already in the public domain other than as a breach of Condition 12.1.
    • The restrictions contained in Condition 12.1 shall continue to apply following the termination of the Contract without limit in time.
  1. Conflict of Interest
The Client agrees that the Company shall not be required to disclose to the Client or account to the Client in respect of the Company's interests, such as in relation to advice on marketing or other matters, provided that the Company does not contravene any applicable rules, regulations or codes of conduct.
  1. Privacy Policy and Data Protection
    • All personal data will be held in accordance with the terms of the Company's privacy policy, this can be obtained by contacting our claims office. All data is held in accordance with the provisions of the DPA.
    • The Company agrees to comply with any written Data Subject Access Request under the DPA made by the Client for the personal data that it holds subject to any exemptions that may apply from time to time. The Company charges an administration fee that will not exceed the maximum fee permitted under the DPA for providing this information. This is currently £10.
    • By acceptance of the Company's privacy policy and unless and until the Company receives written instruction to the contrary, the Client agrees that the Company may share the Client's personal information with banks, Financial Advisers or other relevant institutions and to affiliates, associated companies or firms or service partners for the purposes of assisting the Client with the Client's claim for compensation or any financial matters that the Company believes may be of assistance to the Client. Except as explicitly stated in this condition and the privacy policy, the Company does not disclose to any third party the information provided by the Client.
    • The Client acknowledges and agrees that its personal data may be submitted to a credit reference agency and processed on behalf of the Company in connection with the Services.
  1. Misleading Information
The Company reserves the right to charge the Client for any costs incurred by the Company if any information provided by the Client is misleading or contains material omissions which result in the Company providing the service to the Client, which it would have declined to do, if it had been in possession of the full information.
  1. Assignment and Sub-Contracting
The Company reserves the right to assign the Contract and all rights under it and to sub- contract to others all or any of its obligations. The Contract is personal to the Client and is not assignable except to the personal representatives of the Client.
  1. Rights of Third Parties
A person who is not a party to the Contract will have no rights pursuant to the Contracts (Rights of Third Parties) Act 1999 to enforce the Contract.
  1. Notices
Any notice to be given in accordance with the Contract and these terms and conditions must be in writing.
  1. Severability
If any provision of the Contract is held by any court or other competent authority to be void or unenforceable in whole or part, the other provisions of the Contract and the remainder of the affected provisions shall continue to be valid.  
  1. Variations
No variation to these conditions shall be binding unless agreed in writing between the Company and the Client.
  1. Complaints
The Company operates a complaints mechanism, full details of which can be obtained by writing to: The Customer Relations Manager, It IS Your Money Ltd, Quay House, Lansdowne Lane, Torquay. TQ1 4BD.
  1. Waiver
No failure or delay in exercising any of the Company's rights shall constitute a waiver of the same or any other of its rights.
  1. Law and Jurisdiction
The law applicable to the Contract shall be English law and the parties consent to the jurisdiction of the English courts in all matters affecting the Contract.